• Emergency Flood Response Team

  • When water damage occurs, time is of the essence and it is important that you locate a company that is well-trained and has the equipment to completely dry your property as quickly as possible in order to reduce or eliminate structural damage and reduce the chances of mold growth.


    Water damage gets progressively worse in just a short period of time and items that could be restored within the first 48 hours of water damage may not be restored if emergency response is delayed. You might even be tempted to clean up yourself, but you need to consider that water wicks up walls, travels under base boards, and the sill plates. It will penetrate through floor coverings into sub-floors, even causing water damage in the rooms below.

    If proper equipment is not used to control humidity inside the structure, items that were not damaged from original water damage could be damaged as a result of absorbing moisture from the air. Structures that are not dried out quickly and properly can become a feeding ground for mold growth.

    Plaza professionals are well trained on current procedures, such as Rapid Structural Drying, to dry out your property as quickly as possible, using the state-of-the-art equipment. Moisture meters, infrared thermo-imaging, psychometric reading are all used to located moisture that may not be visible or may be hidden behind walls, cabinets, etc. allowing our service professionals can confirm and ensure that all wet affected areas are dry.

    WHAT TO EXPECT WHEN YOU HAVE A LOSS:

    Plaza Carpet Cleaning will arrive fully equipped to address your property needs and to begin the mitigation. Our experienced and trained technicians will identify the damaged areas preparing for damage mitigation and for safety.

    • Mitigate the damaged/affected areas with our powerful truck mounted units quickly and efficiently to stop any further water damage and reduce the chance of mold growth.
    • Use high tech moisture detection equipment to evaluate the proper moisture levels. Set up the appropriate equipment (blowers, dehumidifiers or octopus, if needed).
    • Develop documentation of all on site activity, conditions, and findings to support claim.
    • Photograph all affected areas, evaluate and document source to support your claim.
    • Plaza will with your insurance company and submit any supporting documentation relative to our findings.


    FIRE/SMOKE/SOOT DAMAGE CLEAN-UP
    In the unfortunate event your property suffers fire damage, it is important that the cleanup process begin as soon as possible. Smoke residues are acidic in nature and with time they will cause surfaces to corrode and stain permanently.


    Smoke residues that were pressurized during the fire can spread through the cracks and openings of the structure and deposit odor causing residues.


    Plaza Carpet Cleaning is highly trained professionals will work quickly and efficiently to stop the fire damage and restore your property. We have the knowledge and use the latest state-of –the art equipment such as ozone machines and air scrubbers that purify airborne odor, thermal foggers that allow heated neutralizing chemicals to penetrate contaminated surfaces and reduce embedded smoke and airborne odor. We will carefully clean your smoke and soot damage from all contents and surfaces. If necessary, we will also emergency board-up windows and doors to safely secure your property.

    WHEN MOLD REMOVAL/REMEDIATION IS REQUIRED
    Mold Spores can grow on almost any substance such as wood, carpet, paper and/or insulation, as long as moisture and oxygen are present mold will grow. Mold reproduces by releasing tiny partials called spores which are invisible to the eye. When mold does land on a moist surface or moist area they can begin to grow. Living in hot & humid climates, there has been a growing concern for mold since the public has become more aware that exposure to mold can cause a variety of health issues and symptoms.


    Simply killing the mold with a biocide is not enough. The mold must be removed since the chemicals and proteins, which cause a reaction in humans, are still present even in dead mold. When removing mold and fungal growth all areas are contained to avoid cross contamination, all mold remediation technicians use protective gear, and the proper equipment is used and set up such as HEPA Vacuum, dehumidifiers, and HEPA air scrubbers to dry the air and remove airborne mold spores.

    It is always important that if there is a large amount of visible it will likely require that the affected area be tested by a certified hygienist. The hygienist will take surface and air samples to be sent to a lab for results to verify which type of mold exists and if there might be mold in other surrounded areas that are not visible.

    The hygienist will submit their results in a report along with a written protocol outlining the process that the mold technician will follow when removing/remediating the mold properly.

    Once the mold removal/remediation is complete, the hygienist will re-test the areas for clearance of the mold and provide a "Clearance Certificate" at which time your reconstruction process is ready to begin.

    Plaza is available to assist in selecting a qualified service provider for both a hygienist and certified mold remediator in the area.


    MOISTURE DETECTION
    After a flood or any type of water damage it is always crucial to detect any moisture that might exist in the air or surface. Moisture meters are always used to properly assess all water damaged areas making sure the proper dry out is in place in preventing the growth of any mold or additional structural damage. We use a U.L.V fogging machine that releases a chemical fine mist into the air along with the set up of dehumidifiers and blowers. This procedure ensures proper dry-out of the area in order to reduce chances of additional damage such as mold spore growth.


    RECONSTRUCTION
    Plaza Carpet Cleaning has the capability to offer our clients full reconstruction/renovation to their damaged property. We have the knowledge in restoration by coordinating the required trades to make sure your home or business will be completely renovated to your 100% satisfaction guarantee. This is why we guarantee our workmanship for one year. For your convenience, Plaza will work with your insurance company regarding the construction/restoration and proper documentation.    

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